The AI People 24/7 Assistant is a front-desk system that answers calls, texts back missed callers, and books appointments into your calendar. It can also handle website chat, capture enquiry details, and keep your customer conversations organised in one place.

You enter your number on our site, and you’ll receive a text from Alex with our demo number. Tap to call, and Alex answers immediately so you can test real questions like pricing, availability, and booking—no obligation.

Basic setup can be done quickly (often within a day) once we have your services, service area, FAQs, and booking rules. More advanced setups—multiple services, multiple calendars, or complex routing—take longer because we test and refine it properly.

Yes. We can configure it to answer 24/7, or only after hours, or only when you’re unavailable. You decide the rules—Alex follows them consistently.

Yes. If a call is missed, the Assistant can automatically send a polite text within seconds to keep the lead warm and guide them to the next step (reply by SMS, book, or call back).

Yes. We set your preferred tone, key phrases, services, and “do-not-say” rules. You can also decide what Alex should always collect (e.g., postcode, service needed) and what should be escalated.

Yes—with clear rules. For example, if someone says it’s an emergency, Alex can prioritise that path (collect key details, direct them to call a specific number, or flag it for rapid follow-up). The goal is fast, consistent triage without guessing.

We connect the Assistant to a calendar so it can offer real availability and book appointments. Most small businesses use Google or Outlook calendars, and we typically configure it around what you already use.

Yes—if you want it to. We can enable rescheduling and cancellations with guardrails (e.g., minimum notice periods) so your diary stays tidy and your team isn’t dealing with back-and-forth messages.

Yes. The Assistant checks live availability before offering times and confirms the booking into the calendar. We can also configure buffer times, working hours, and service durations to reduce scheduling mistakes.

Yes. The website chat can answer common questions like services, opening hours, locations, pricing ranges, and “how it works.” It’s designed to help visitors quickly—without them having to phone.

Yes. It can collect name, email/phone, and what they’re looking for, then pass that into your inbox for follow-up. This is especially useful outside working hours.

Yes. If the question is unusual or high-stakes, it can prompt the visitor to leave details for follow-up, or route the conversation into your team’s inbox. You control when it should escalate.

It can be configured to support GDPR principles—collect only what’s needed, store it securely, and keep access controlled. Final compliance depends on your business policies, your privacy notice, and how you choose to use and retain data. (This is practical guidance, not legal advice.)

They can be, if you enable it. Many businesses choose call logging and transcripts to improve performance and follow up accurately, but you’re in control of what’s turned on and how it’s used.

Typically this includes contact details (like name and phone), conversation messages, and call logs—and optionally transcripts if enabled. Retention depends on your settings and your business needs; we can help you set sensible retention rules that fit your privacy policy.

The core includes: answering calls, missed-call text back, basic qualification, and a unified inbox to view conversations in one place. Many customers also add booking and website chat depending on how they operate.

In most cases, yes—because we configure your rules, train the Assistant on your services, connect calendars, and test the end-to-end experience. We’ll confirm the exact setup scope and cost after a quick discovery call.

Yes. Many businesses start with answering + missed-call text back, then add booking, website chat, or more advanced automations right up to our full marketing suite, once the basics are working smoothly.

No — Alex speaks naturally and keeps replies short and clear.

Yes — once connected, it offers real availability and books automatically.

It asks one clarifying question or flags it for follow‑up so nothing gets dropped and then transfers to a human if the customer requests it.

Usually no — we can connect to what you already use and configure the assistant around it.